Digital Product Nature
All products offered by Agora Systems Design are delivered digitally. Once a product has been purchased and accessed or downloaded, it is considered delivered and complete. As digital content cannot be returned in the same condition as physical goods, we are unable to offer returns or exchanges after delivery.
Refund Eligibility
Refunds may only be considered in exceptional cases, such as:
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Duplicate purchase of the same product
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Technical errors preventing product access
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Incorrect item delivered due to system malfunction
In these cases, our team will review the situation and determine eligibility for a refund.
Non-Refundable Items
Due to the instant-access nature of digital products, the following items are non-refundable:
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Digital downloads, templates, or toolkits once accessed
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Online courses and eBooks once opened or viewed
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Coaching sessions or consultations once booked or delivered
Customer Responsibility
Please review all product details, features, and previews carefully before purchasing. By completing your order, you acknowledge and agree that all products are for digital use and non-returnable once delivered.
Policy Updates
Agora Systems Design reserves the right to update or modify this policy at any time to reflect improvements in our services or compliance with applicable regulations.
